Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Company", "we", "our", "us" means C R B Door Systems Ltd, trading as CRB Door Systems.
• "Customer", "you", "your" means the person, firm, or company placing an order with us.
• "Services" means the door and shutter repair, installation, maintenance, and related services we provide.
• "Goods" means any products, parts, or equipment supplied by us.
• "Contract" means the agreement between us for the supply of Services and/or Goods.

2. Application of Terms

These Terms and Conditions apply to all Services and Goods supplied by CRB Door Systems Ltd. By placing an order or instructing us to proceed with work, you accept these terms in full. Any variation to these terms must be agreed in writing.

These terms supersede any terms or conditions contained in any Customer documentation, unless expressly agreed otherwise in writing.

3. Quotations and Orders

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on information provided by the Customer and may be subject to revision if site conditions differ from those described.

Orders placed verbally, in writing, by email, or via our website constitute acceptance of these terms. We reserve the right to decline any order at our discretion.

4. Pricing and Payment

All prices are quoted in Pounds Sterling and exclude VAT unless otherwise stated. VAT will be charged at the prevailing rate.

For account customers, payment is due within 30 days of invoice date unless alternative terms have been agreed in writing. For non-account customers, payment may be required in advance or upon completion of work.

We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Service Delivery

We will use reasonable endeavours to attend and complete work within agreed timeframes. Emergency call-outs are prioritised based on the severity of the issue and engineer availability.

Response times stated are targets, not guarantees, unless specifically agreed in a Service Level Agreement (SLA). Time estimates are provided in good faith but may vary depending on site conditions, parts availability, and complexity of work.

The Customer must provide safe access to the site, necessary utilities (power, water), and a safe working environment. Any delays caused by the Customer may result in additional charges.

6. Emergency and Call-Out Services

Emergency call-out services are available 24 hours a day, 7 days a week. Call-out charges apply and will be advised at the time of booking.

Where applicable, our "No Fix, No Fee" policy means that if we cannot resolve the reported issue during the initial attendance, no labour charges will apply. However, this does not cover situations where parts are required to complete the repair, access is restricted, or the Customer declines recommended work.

7. Warranties

All workmanship is guaranteed for 12 months from the date of completion unless otherwise stated. Parts and components carry the manufacturer's warranty, which varies by product.

Warranties do not cover damage caused by misuse, negligence, accidental damage, vandalism, third-party interference, or failure to follow maintenance recommendations.

Warranty claims must be reported promptly in writing. We will assess and, if valid, rectify the issue at no additional charge within a reasonable timeframe.

8. Maintenance Contracts

Planned Preventative Maintenance (PPM) contracts are subject to separate terms detailed in the contract documentation. PPM visits are scheduled at mutually agreed intervals.

Maintenance contracts typically run for 12 months and renew automatically unless terminated by either party with 90 days' written notice prior to the renewal date.

9. Cancellation

Cancellations of scheduled work must be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice may incur a cancellation fee to cover engineer travel and lost time.

For installation projects, cancellation after materials have been ordered may result in charges for non-returnable or bespoke items.

10. Limitation of Liability

Our liability under or in connection with any Contract shall be limited to the value of the Contract. We shall not be liable for any indirect, consequential, or special losses, including loss of profits, business interruption, or loss of data.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, industrial disputes, adverse weather, pandemics, government actions, or supply chain disruptions.

12. Intellectual Property

All intellectual property rights in any designs, specifications, drawings, or documentation we create remain our property. Such materials may not be reproduced or disclosed to third parties without our prior written consent.

13. Confidentiality

Both parties agree to keep confidential any commercially sensitive information disclosed during the course of our business relationship and not to disclose such information to third parties without prior consent, except as required by law.

14. Health and Safety

We operate in accordance with the Health and Safety at Work Act 1974 and all relevant regulations. Our engineers are trained, competent, and DBS checked. We hold appropriate insurance and provide risk assessments and method statements upon request.

15. Disputes

In the event of a dispute, both parties agree to attempt to resolve the matter through good faith negotiation. If a resolution cannot be reached, disputes shall be referred to mediation before any legal proceedings are commenced. These terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

16. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For any questions regarding these Terms and Conditions, please contact us: